I Purchased a comedy night for 2 for a relative for their Birthday in January 2024. When purchased it said the location available was Manchester. Fast forward a a few months and I asked the recipient if they had enjoyed their gift. To be told they couldn’t book Manchester as it was not available and had a bad experience with Virgin. I asked why they hadn’t exchanged the voucher and they told me how an advisor had told them the voucher was worth £500. They were told to choose another experience, they selected a tasting experience but were told they still had £368 still to spend. They told me they spend time looking and gave the advisor the codes for further experiences. The advisor said they would receive an email with the experiences soon. The next day they were messaged to say the experience was worth£39 and then a separate message to say it was £26. I was embarrassed as I got the experience day on sale and the recipient was embarrassed to tell me about their experience until I asked. It’s now August I have complained about the whole experience via messenger I included all correspondence from the recipient and a screen shot of the experience offering Manchester. The Birthday present I bought in January was worthless and the embarrassment caused to both myself and the recipient. Instead of responding to me they have again emailed the recipient. I have asked Virgin for the taster session as compensation for my recipient due to shambles and bad experience for both the recipient and myself. Virgin have refused this and the email which was sent to the recipient on 7 August instead of me. Admitted it was their error as the advisor made a mistake. I am sick of spending time having to deal with this error with no adequate resolution. I am making people aware of my experience and I would NOT recommend Virgin Experience.