Well for a start the 'lovely Virgin experience day' my Daughter purchased for my mothers day present ran out after 5 months, now I admit this was an oversight by myself, as having used another Experience company in the past, who give you at least a year, I amused this was the case with Virgin. I contacted customer service only to be told that not only was my booked experience out of date but also they no longer offered that particular venue and now I was to be charged a further £10 to re-new for a different venue that I didn't really want to go to. I asked for a refund but was refused (14 day refund policy regardless of your circumstances) and was told my Daughter was told about the short time span to use the voucher when she booked - SHE WAS NOT- I politely apologized for overlooking the expiry date and told them it was due to a very turbulent time with 2 family bereavements and the only 'kind gesture' offered was a half price re renewal fee of £5!!! what an insult- my daughter bought this present in good faith and paid a lot of money for it, and as virgin are a multi millionaire corporate company I feel its a bit poor that you could not even offer a free re-renewal!! appalling service and shame on you Mr Branson no wonder you own an Island!! of course you do! and we the public have paid for it!!! - ENJOY!!!! I totally accept that because of the expiry date and the venue no longer being offered by Virgin experiences, there was nothing that could be done, but I feel the customer service solution in this instant was unacceptable. Needless to say my daughter or I wont be using your company again- very disappointed.