We were gifted a snowmobile tour through Virgin Experiences through our wedding registry. We tried to book on October 29, but none of the links on the website were working to make the booking. We reached out to the support desk and got no resolution. On November 11, they agreed in writing to provide a cash refund. As of November 22, we still have not been able to book, and they are refusing a refund. There’s nothing we can do through our credit card company since this was a gift given by someone else. We just feel bad that we requested someone we care about waste their money. Save your money - this just appears to be a scam.