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Jinny
PREMIUM RATE TO BOOK!!! I bought my Husband a Sea Trek at Sea Life Centre Manchester. I had to go to the Virgin website to 'activate' the voucher. It then gave us only ONE way to book the day and that was a premium rate number. WE TRIED FOR 8 WEEKS TO GET THROUGH!!! The message is automated, offering numerous 'press number .. ' for whatever option. Sea Life was the 3rd option then another 4 options down the line. ONLY THEN did I receive a message saying 'We are experiencing unusually high call volumes at the moment ...' and waited and waited. I finally got through on the god knows what attempt after 19 minutes. THIS IS DISGRACEFUL. The woman then wanted to chat about rubbish and I told her to just book me in and stop asking me how I am and am I having a nice day. My phone bills have added up to .. would you believe .... over £25 in call attempts. I asked was there another way to book and she confirmed there was only the premium rate number. I am guessing it is cheaper to book direct with Sea Life Centre. Sea Trek was 10 minutes and tiny but Hubby enjoyed it.
7 years ago
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Virgin Experience Days has a 3.9 average rating from 2,211 reviews

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