Norwich Chaepelfield branch : Far from being a pleasant experience we were treated like second class citizens ! Set menu unavailable so we were given main menu with items we could eat with a big cross next to them. Waited a while for waitress to take our order, and we both chose the Camembert. It arrived minutes later - stone cold and rock solid in the middle. Called waitress over who said this doesn't normally happen ( not encouraging though as the lady sitting next to us complained about a lump of plastic in her mussels....) waited and they brought out the Camembert, this time it had been 'nuked' so although the inside was indeed liquified the outside was like concrete. My husband gave up and ate it, I just gave up ! Mains arrived , beef bourginon was nothing special but was edible but greasy , as was the potato. So I left most of it. ( used to have this at cafe rouge Center Parcs, it was great there !) My husbands - well words fail me. A dry looking piece of chicken with a little pot of sauce a small dish of chips and nothing else. How can you serve up a plate with just a piece of chicken on it ? Surely salad garnish wouldn't have been too much trouble to make it look even a little attractive ? Asked for the complimentary glasses of Prosecco before mains arrived - they arrived when we had nearly finished, obviously having sat on the counter,.. warming, and it wasn't that busy by the time we had our mains! Had the feeling the waitress was slightly irritated . My husband had creme brûlée which he said was nice, I just didn't bother with dessert I just wanted to leave . I couldn't stop apologising to him as this was a 'treat'. To add insult to injury, when we went to present our voucher ( think that was the problem, if they didn't know you had a voucher maybe service would have been better !) the waitress had to take it away to her manager . So we waited. And waited. Then I sat down at a table and waited. Finally we were told it was ok . I would never go back there again, and I feel really really disappointed, not the experience I had wanted or expected !