I’m writing an email of disappointment, I treated my mother in law for a Virgin Experience Spa Day at Bannytynes Mansfield. My thoughts were that due to the brand it must be to a high standard. I will be emailing Virgin Experience Days about my experience as to begin with the promotion was not clear, it stated ‘Choice of two mini treatments lasting approx. 25 minutes’ this does not state whether it was altogether or each, myself thinking 12.5 minute a treatment is not long I assumed it would be each. The day and treatments we were very disappointment from start to finish, the food we paid for the afternoon tea, the sandwiches were dry, large and seemed that no care had been taken with them. The cakes were nice and there was variety, we ordered it for half 2 which we didn’t receive it until 2:50 when our treatments started at 3. So we had to rush them down. There was only 6 beds which the spar got busier and people were sleeping on them so there was no where to sit. When we arrived at the spa treatment room, they firstly put us in the same room even though when booking it I had asked for separate rooms and when I queried this apparently you had over booked so we had to share, which is not my problem that you have over booked. Then my mother in law had booked a 25 minutes of just a bamboo massage on her back, the therapist did half the time on her legs which wasn’t asked for nor did she want. My mother in law informed me after she was in pain the whole way through. Both therapists throughout our treatment did not ask if we were ok, how we like it or how we were enjoying it throughout. Both therapist made us feel unwelcome, rushed and like they couldn’t get us out quick enough. Which is the complete opposite feeling you should feel after a spa day.