How Richard Branson gets rich.... I get a Virgin Balloon Flight for two worth a lot of money. After nine cancellations by Virgin they don't refund the money, they send a "Virgin Experience Gift Card" instead. When I come to use it, just over a year later, I'm told it's expired. Even though there's no expiry date marked on the card. When I appeal I'm told "It's just like cash, it goes out of date". I explain that cash doesn't go out of date. Customer Services agree but say I've lost the money anyway. What a great way to make money! Charge you cash and give you nothing in return, 100% profit and more!!