We were greeted with a warm welcome and our coats were taken and put into a safe place. We were shown to the bar where we stood alone for the whole duration of our stay whilst everyone else sat. We were given a house gin and tonic and just left standing even when finished. I had to ask a member of staff what the process was for our experience was it over? Was there more? Where should we go? She seemed to be oblivious to my questions and walked off! We then asked the barman who gave us some taster gins and served us our chosen one. BOOM!!! End of our gin experience. In all fairness the barman was quite pleasant but I have never felt so uncomfortable but as this was a birthday gift from my son I did not wish to embarrass him by making a complaint.