Just tried to use a voucher which was a gift and found that the restaurant closed for business. Called virgin and they refused to refund money or offer something extra apart from the option to exchange to same value ( which is something they offer to anyone that calls and asks to change the experience). They did not bother to call or email but said they sent a letter which we did not receive and neither the person that gave us the voucher. We made arrangements around the restaurant which now we need to change but Katherine, manager from customer relation department did not care about all this. She went further to suggest that it has been 5 months since we have the voucher which is valid until 16Apr so why we did not use it up until now. Basically, she was trying to imply that it is our blame that we left it so late even if we still have 1month to use it. That is beyond ridiculous for a manager to say that. We asked for refund they said they can;t do that, we asked to find a simillar experience and they found a restaurant with 3.1 rating even if the original one had 4.3 rating. We told her that we don't want to go to a restaurant with 3.1 star rating as this is just not offering same value, basically we never go to restaurants below 4star as ( I also have a restaurant btw) they are just not worth even a visit if almost half of visitors rate then negatively. But Katherine, the manager said in her opinion those two restaurants , the original one which is closed and had 4.3stars and the one she offered in her view have same value. VIRGIN CUSTOMER SERVICE IS A DISGRACE TO THE WHOLE INDUSTRY. I will never use them again , not for flying or anything else and certainly not for vouchers. AVOID