Had this as part of a package deal for my mum’s Xmas present. The shard view was ruined by the weather, which I am still awaiting to see if I receive a refund for. However it was the restaurant that I was massively disappointed and upset by. Firstly, the deal that is advertised on Virgin for the 3 course set meal voucher is not upheld by the restaurant, but at that point you’ve already paid, so it’s very misleading. We arrived on time, however we were ignored by staff for 10 minutes as we stood in the cold doorway. When we finally were greeted by the rude front of house man, he told us to wait in the bar. Our drinks order was wrong, our food was tasty but cold, everything was vastly overpriced and the chips were horrendous. We were pretty much ignored by staff the entire time we were there, yet attention was lavished on the customers who were clearly regulars and not taking part in the voucher deal. When it was time to leave and collect our coats we stood in front of the front of house once again, he asked us “what do you want?” before thrusting our coats at us and walking off. I have had nicer food and been served with far more respect at far lower budget establishments. It’s safe to say I will be recommending this restaurant to no one, if the owners do not want people to come into the restaurant with vouchers, then don’t choose to partner up with Virgin? I felt uncomfortable and unwanted the entire meal, and couldn’t wait to leave My parents live in London, and had my mum been impressed would probably look to have made this one of their regular places to eat. What a shame that the staff ensured this will never happen.