DO NOT BOOK! we booked over a year ago, flights are always cancelled but the buyer is only informed a few hours before, wasted money, annual leave, time and effort, and Virgin will never give you a refund, they make that clear, Virgin experience abdicate responsibility of selling the product by saying it’s two different companies, Virgin experience and Virgin balloons , with Virgin balloons having their own terms and conditions. What was supposed to be a special occasion and nice experience has turned into a very stressful and upsetting experience with very unhelpful customer services! Branson should be ashamed of himself and so should the rest of the team for allowing this to happen! I’m appalled and will spread the word so other unsuspecting people do not have to go through the same experience as we have. Shameful