Booked a cruise for York as a birthday present for my Farther. They booked this for York, travelled from Oxford to York booked a hotel for an over night stay. Whilst checking the pick up point it became clear that the trainee had booked the cruise for London. We called the river cruise booking line who have confirmed that this is there error, the trainee had in fact booked the York river cruise for London. This is completely unacceptable as this has cost a nights stay in York along with a 3:45 hour journey each way. To say we are disappointed with this is an understatement. Whilst on the call with Amy she pointed out that we could have checked the vouchers to ensure the booking is correct! I cannot see how it is our responsibility to check that the advisor has done there job correctly.