Virgin Experience One Night break with Dinner at the Pinewood Hotel, Slough Product Code: PPHD12 We chose to use a gift voucher for a one night stay here en route to a wedding. When we sat down to our dinner we were informed it wasn't part of the deal and we would have to pay. Highly embarrassed we each ordered a small meal with no starter and one dessert. After finishing and paying for what was not a good meal, we were then informed that the reception staff had got it wrong and we WERE entitled to a dinner. No apology was given and our money was repaid. We were later offered a bottle of Prosecco for our room and a dinner the following night, both of which we declined as we don't drink Prosecco and were unable to return the following night. We complained to Virgin, and they promised to ensure the Hotel would be sending us a cheque for an agreed amount as compensation for an embarrassing and unfulfilled experience. That was a month ago, and the promised compensation has not arrived. I have just written to Virgin again. We have asked our family and friends not to buy us any more Virgin Experience vouchers, and so far have not found a way to leave a review on the Virgin site.