Poor Experience marred with a mistake via Encore Tickets booking incorrectly. Pre theatre meal booked for evening after theatre by Encore and couldn't be amended. Asked to book on another date and they will only offer the meal now as tickets were bought. Their mistake has meant I'm left out of pocket and chasing customer services with Encore and then Virgin Customer care. Final result is a gesture of good will of £25. I had high expectations as I'm also a Virgin Media and Mobile customer. Based on this event and the lack of putting things right (re booking the whole experience) I have lost faith in the brand and will take my business elsewhere. V Poor!