BEWARE ! OF Virgin Experience Days/fivestardays BEWARE ! OF Virgin Experience Days/fivestardays During the past week iv had the most horrendously bad service from Virgin Experience Days/fivestardays I am totally unhappy with the way they have treated me. They are using their refund deadline, to avoid refunding me as would be reasonable and fair in the circumstances of my complaints etc. The following is an example of my complaints, they just come back with bland brush off replies..... When I first purchased the experience it was technical, laborious worrying etc. but I needed to deal with it in order to be in time for my brother’s birthday. He then thanked me for it, but asked if I would get it refunded, as it was too much grief to deal with, what with all the register this, activate that, then find a code to give the restaurant etc. etc. etc., his head was spinning, and he could not take the risk that he’d make a mistake only to turn up with his wife and be turned away as many have when you start looking them up. I then had to apologise and give him the cash instead. It was all very embarrassing, costly, and inconvenient to say the least. they wouldn’t refund me, so I Reluctantly had to go through a Massive palaver to get it exchanged to my daughter in law for her birthday. I’ve just received it, and although I am Very Unhappy about her having to validate, book qrcode etc. etc. when its supposed to be a nice present that doesn’t give her any grief, but they forced me to accept that. The big problem is that she is going to end up being Very confused and disappointed with it even if it was correct, even with all its inconvenient rules and instructions, but it is Stupid as it asks her to click here on a piece of paper!. You imagine receiving this as a present, you think you will just go to the restaurant and hand over the voucher, but oh no you’ve got to go through all the work first, but that said, she will read as far as the 12th line and think what the hell am I supposed to do regarding where it says “please click here to activate your voucher” I DO NOT WANT HER TO BE CONFUSED OR TO THINK WHY THE HELL HAVE YOU GIVEN ME A LOAD OF AGRO WORKING OUT AND A LOAD OF UNCERTAINTY AND EXTRA WORK FOR MY BIRTHDAY!!!!!!!!!!!!!! Also people complain of 2nd rate service being made to feel second class with second class treatment all voucher holders pushed to 2nd class seats etc, staff saying theyv never heard od virgin exp or fivestar etc! THEY STILL REFUSE TO REFUND ME JUST BECAUSE THEY CAN. THEY SHOULD BE AVOIDED AT ALL COSTS!