I bought 2 x hot air balloon tickets as a gift two years ago for my Dad, which have expired time and time again due to cancelled flights and towards the latter part of the second year due to retirement of one of the pilots. My Dad was told to call back in the New Year when the post might have been filled. We did not feel that this was an urgent requirement considering the delays experienced up to now. During this time his mother passed away. When we called back we were told the tickets had expired. I find this very upsetting that we have now lost the tickets at a distressing family time when we have waited patiently for this service during the last 2 years during major patches in service. We were given the option to buy back the tickets at a reduced price but I feel no confidence that the service will be provided during the new time period. As a result I have lost absolute faith in Virgin Experience Days and will not purchase further gifts from this site. I'm very disappointed for my Dad and upset that this can be allowed to happen considering the patience shown during the patches in service.