This was an awful experience. Staff nowhere to be seen on arrival and generally unhelpful. There was sand in the pool. When we mentioned this they denied it initially then said it was probably because the filters have sand in. There were many grotty unkempt areas. To top it all i was given mouldy bread. When this was raised with the staff they asked if i wanted another one (presumably not mouldy). In the end we went out to eat. We had intended a nice relaxing stay but to have to go out to eat didn’t help our relaxation. The whole building was freezing with all guests wrapping themselves in bath robes and towels in an attempt to stay warm. Many were complaining about the whole experience leading to queues at reception. When i spoke with the manager she asked us to send our photos to her. I told her she only has to walk around her establishment to see for herself. We have made a complaint to Shropley Hall. This certainly is not a place Virgin should keep on their books as it’s NOT A NICE VIRGIN EXPERIENCE.