If you book what is on the voucher then, like us, all should hopefully go well and you will have a good day. Our voucher was for a London gig - but we don't live in London and so we wanted to swap. When swapping, the voucher seems to be almost valueless and the excess you pay for the experience is more than buying tickets direct. Also dates are more constrained than buying direct because Virgin vouchers seem to be for the cheaper options - and this can limit the dates you can book. In the end we travelled to London and had a great night out in a short stay in London.