It wasn’t the fault of Virgin but Thoresby Hall are taking bookings for afternoon tea and when you arrive they refuse to serve you unless you have a paper copy of your voucher. They don’t mention this when you book. I argued about it and they produced a laminate card with the words ‘No voucher no problem email it to this address.’ They then printed it. Sadly, while we were eating, several other couples were turned away or forced to pay for their tea and told they could use the voucher next time. Very disappointing experience all around - dirty plate that didn’t get replaced, smallest and least varied afternoon tea I’ve ever had, no refills on tea. Would never go again.