After booking the spa day in advance for my mother and aunty (that was visiting from abroad), they received a call on the day to say that due to staff shortages they had to reschedule for an appointment next week. My mother informed the staff that this was not possible as my aunty would be leaving the country at the end of the week and that it is not fair to inconvenience the customer and they should find some replacement/agency staff. All credit due, the member of staff on the phone said she would call my mother back, to which she did and advised the full body massage (x2)could still go ahead but at a different time to what was originally booked. I thought this was the only positive thing from this entire experience, as this member of staff did her best to make it happen and avoided it being cancelled all together. The package included cream tea for two, consisted of two scones and butter. On the Virgin Website other reviews had uploaded photographs of fresh strawberries, cream and jam. My aunty asked for coffee instead of tea, but apparently both coffee machines were out of service. In the Spa, my mother and aunty informed staff that the water cooler was empty, but nothing was done to refill it. The temperature was over 30 degrees and water should have been available for them, or at least advised where else to go to access drinking water. I was really excited to see photos and hear about their luxury spa day but my mother came home with a headache. After hearing their experience it is not worth the money. Perhaps other Marriott Hotels offer better services but I would not recommend the Bexleyheath branch. Swimming pool was occupied all afternoon with children's swimming lessons so unable to use the pool.