Recently booked the rejuvenate spa package at virgin experience in Solihull, the spa treatments were great, the beauticians were wonderful and attentive. We were a bit disappointed that our treatments were so early and using the facilities came after. (not ideal and in my opinion not really spa day more treatments and gym pass) What ruined our day was the stuck up and quite frankly rude receptionist on the front desk and the rude assistant in the coffee shop who looked down their nose at my partner and I. No where on the website does it say they do not accept pyshical cash so me and my partner only took cash in the hopes of buying a lock for lockers. (rude receptionist thought it was ok to snigger when we said we didn't bring cards and was very judgmental) The layout was terrible, the spa is not attached to the facilities instead you have to go the through the gym and through changing rooms to get to them, as it was me and my partner we were in separate changing rooms which meant we had to meet at the top of the pool so he could give me our belongings to put in the lockers.