Booked a virgin experience day within the dates to receive a 20% discount (this was the last day that I could claim). I thought the discount had gone through only to pay and realise it had taken the full amount! I immediately emailed to say what had happened. I did not get a response by email so rang up to say what had happened and too see if I could claim some sort of refund. They said that they couldn’t because the transaction had already gone through. This is not fair as it was clearly within the days to receive the discount and I emailed them straight away! Overall the booking process was easy enough, just a little frustrated that the discount hasn’t been honoured!!