Buyer Beware! My friend and I recently returned from holiday at the Royalton Antigua, which we booked via Virgin Holidays. When booking we deliberately chose a 5 star resort, however unfortunately we were not happy with a number of things, which we contacted Virgin Holidays about whilst we were away. Despite assurances that our concerns would be addressed, nothing was done whilst we were away. This is, despite us raising a long list of issues and concerns such as poor quality food and drinks (so bad that we had to pay to eat out on several occasions), health & safety standards (incl. the fire alarm going off in the middle of the night and no staff being around once we evacuated), cleanliness in public areas, inconsistent housekeeping, rude and unresponsive staff etc etc. When we got home, I contact the customer care team and the office of the executive but have received a less than satisfactory response. It appears that Virgin Holidays refuses to take accountability for our sub-par holiday experience, despite theirs being the 'trusted' name we booked through. Safe to say, I will not be booking with them again.