We have booked a holiday to the Shangri La Rasa Ria in Borneo as recommended by Virgin holidays, it has an orangutan rehabilitation centre on the resort - only reason why we have booked this resort. By chance I found out that the centre will be closing a day before we go, therefore our dream holiday to see orangutans has been shattered, Virgin's response is that it is not their problem, it's the resort who have closed it, if we want to change dates or cancel there will be a charge to us. They did say that we could go on one of their excursions to see the orangutans which involves a 45 minute plane journey each way, at our cost!!! We have two young children the reason why we booked that resort is that we wouldn't have to travel to see them, Virgin are failing to understand that If we had just wanted to go to a beach resort we would have gone to Spain, not paying them over £4000 and travelling 13 hours to Borneo! Absolutely appalled by their Customer Service department!