Booked a holiday = they left it late to finalise with the tour operator, then tried to charge me extra (30 days before departure) for the higher prices they would incur. Booked flights well in advance = they deleted the booking. Only looked on the off-chance the night before to notice this. Managed to put it right, after some stress. Booked flight meal for wife (Gluten free) = didn't happen on outbound journey Booked everything in my name = tour ended up booked in wife's name. Not a problem, except for the first hotel where we thought we had no reservation in place for 20 minutes. Was a honeymoon so expected excellent, fault-free service = didn't happen Advice to others: book it all on expedia or something. It will be cheaper, better organised and you'll know where you stand. Virgin Holidays are worth going out of business, I'm afraid.