We had to change are holiday date due to my dad been really ill, when we phoned virgin and explained we was told that we would loose are holiday .my sister had booked to go the same time as us but with Thomas cook they couldn't do enough for her she was told she had up to one year to book different dates and just had to pay the extra in the price of flights.[it cost her £20 each] . I phoned virgin back and told them this then i was told that they would change the dates but i had 24 hours to give them new dates and it would be £185 each and any extras for flights ect.[All together £700]. [We both had 3 in are party] My Dad was dying and it was the last thing i could think of . when i explained this i was told it wasn't them it was the airline so we just book any dates to stop us loosing the holiday. My dad died on the 27th of may when we would have been away . In the last few week i have found out from virgin atlantic that virgin hols had lied to us that they had not taken any payments for the flight or the £185 each to change the flights .We was told under them circumstances they wouldn't for charge us to amend . When i phoned virgin hols back i was told to be great full we still had a holiday.[ the customer service was so bad i have no words] . Please don't book with virgin if you want good customer service after they have your money book with Thomas cook