Firstly 6 weeks before our holiday to Antigua they changed our resort no options just put us where they wanted. When I tired to get information there was no answers to emails calling them was pointless and when I did get a call it was Vague. Once we arrived the room they promised wasn't it the hotel had to upgrade us and informed us that no communication from virgin had been received regarding our needs. Even though virgin promised they had. Rep wasn't interested ether. We are currently leaving under hurricane irma virgin have non contacted us reassured us or anything. Disgusting and shocking. Should have booked with thompson. Once you've paid virgin you don't exist!