Booked my Virgin Eastern Canada escorted coach tour. It eventually became evident that the coach tour is operated by an independent Canadian tour operator when Virgin could answer some basic questions relating to the tour. Overall the standard of hotels was at the cheaper end of the scale, and did not reflect the cost of the holiday. Some of the hotels did not have a restaurant and bar. The breakfasts at some were of the help yourself to a mainly cold service with disposable cutlery, plates and cups which we put in a bin like a fast food outlet. One of the hotels was not in Quebec City and a bus 15 - 20 min public bus ride was needed to get into the city. The overall rating is only due to the tour manager’s knowledge (not Virgin) and general information, and the fact that Canada was great. Neither of which could be accredited to Virgin who were basically agents for other companies.