My wife had serious accident a few weeks before our planned departure to Barbados, meaning that we could not travel. The on-line brochure advised that the hotel was not suitable for persons in wheelchair. So I contacted Virgin Holidays, explained the situation and requested that the holiday be delayed for a few weeks - happy to pay any additional costs. But Virgin Holidays refused our request, and would only offer cancellation. With eight weeks before departure Virgin Holidays insisted on 75% cancellation fee whereas booking conditions says 30%. Emailed CEO of Virgin Holidays but got no help, he added that cancellation would increase to 100% if not cancelled in few days. As very loyal customers of Virgin Holidays feel really upset at a horrendous treatment from Virgin Holidays.