2 weeks befor your due to go on holiday and virgin first lie to you saying the hotel has overbooked and then that they use a third party who were to blame for the overbooking( didn’t realise I was going through two third parties !). There online availability was incorrect and the Room booked was not available. We can’t cancel as it’s now 1 week before we go ( Boxing Day) and the availability everywhere is scarce they have captured us and now we are travelling under duress. Virgins offer is that we have to have two different rooms during our stay neither of which are the one we booked. This has ruined our holiday before we even get their not mentioning the stress it has caused at this time of year with all the sestivity and pressures already in place I feel they have not only ruined our holiday but also our Christmas and also our daughters birthday on New Year’s Day ! We will not be able to settle for the first half of our hol knowing it’s not worth in packing because after 4 days we have to pack and move then unpack again. There service has been awful and I’ve always respected Mr Bransons business ethics. There ethics are terrible ! We travel 4-5 times a year I can’t say I will use virgin again knowing that there systems are not trustworthy ! Be careful