On holiday at Jumeirah at Saadiyat Island Resort, Abu Dhabi. Hotel was very good, except that we had booked this hotel particularly because it had a sauna, it might sound a little daft but I always make sure the hotel has a sauna whenever I go away, I really like a good sauna. Really disappointed to learn, when we got here, that the sauna was not open it was still undergoing testing. Now I can totally understand when you build a new hotel everything will not be ready on day one, but it's really not difficult to advise customers of the fact that a service is not available BEFORE they book the hotel. This point has been raised twice on the hotel reviews before, so the hotel did know it was causing customers some frustration. I only checked the reviews when we got here. The first time we have booked with Virgin holidays, my wife saw your new store in Milton Keynes when out shopping, and feel really conned, don't think we can trust you to tell us the truth and that is not good. We take around five holidays a year and will be booking elsewhere else in the future.