Absolutely the worst holiday company ever. Care only about the cash. We had a health problem before flight and couldn't travel that day. They were not interested in moving any of the holiday and wanted another 4k to book more seats. They are not the same company as Virgin Atlantic. They are owned by a completely separate company. You don't need to use this company. I have since booked a further two holidays to the Caribean. I book the flights direct with Virgin Atlantic and the holiday direct with Sandals. If they are not going to be bothered when things go wrong I may as well take the risks myself. You have lost good revenue here my friends! Serves you right.