Similar to previous posts if there was a '0' rating I would have used that. Virgin Holidays have categorically been the worst holiday company we have used for holiday bookings. We had an issue with them some years ago regarding lost luggage and at they were shocking then and we had never used them since. However, we booked a holiday to Sri Lanka this year through Virgin, giving them the benefit of the doubt, and the service has been a disgrace. Whilst I completely appreciate that the tragic events in Sri Lanka were completely outside of any travel company control they did not deal with the situation professionally or with any personal conduct. Despite being in constant communication with Virgin from April until the beginning of June (driven by ourselves) to determine whether our holiday would still go ahead, we were finally assured that given the Foreign Office had declared it safe to travel, we would be travelling as normal on 18 July. We then proceeded to arrange and pay for Visas, and organised consultations and vaccinations (all within relatively short timescales) in preparation for our trip. Low and behold we received a voicemail last week to advise that Virgin were no longer sending travelers to Sri Lanka and our holiday was cancelled, with only 2 weeks before travel. No apology, no explanation, no alternative. Following a call, they still could not advise the rationale behind the cancellation only that there could be a Health and Safety risk or something wrong with the infrastructure, but the lady on the phone could not give a definitive answer. She did say she could look at an alternative and similar holiday; offering us a trip to Asia at an additional £4k on top of what we had already paid. As we declined she advised there was nothing further she could do to help and provided a full refund, which did not reach our account until c.4 days later. I will be avoiding Virgin Holidays at all cost in future.