We were a party of 14, 4 x couples, 2 x teenage boys, 2 x 11 year old boys and 2 x infants (a boy and girl). Virgin gave us a villa with 7 double beds and we were told it was allocated on arrival. Total lies and unworkable. The villa itself was poorly maintained- old carpet and rubbish in the front garden; weeds growing on driveway and around pool; security fence around pool ripped; broken furniture; black mould under toilet rims; toilet roll holder hanging off wall; insufficient cutlery or glasses for our party; home entertainment centre without controls or instructions; no inventory etc etc etc. In addition the Virgin website LIED that this villa came with a heated pool but when we arrived we found that pool heating had to be paid for, and, as the spa was part of the pool, that wasn’t heated either (the website has been changed since my complaint to them. We sent photos of all this to Virgin in London who responded it was just wear and tear. The resort team were next to useless And the Customer Services in GB almost as bad, taking ages to respond. The Virgin Holidays MD - Joe Thompson - never responded to my email to him WHAT AN IGNORANT PIG but then I suppose they get so many complaints!!!!!!!! Don’t book a Florida Villa holiday with Virgin - total rubbish and much cheaper to book flights and villa separately.