Completely dreadful, do not go near this company as they simply are not interested if there are issues with your holiday. We booked for 3 of us to go to Orlando and then on to Barbados over Xmas and New years 2019. All hotels and flights were booked with Virgin Holidays and all payments made to Virgin Holidays. We had horrendous flight delays in Orlando which meant that we were 30 hours late getting to out Barbados destination. Having spoken with 3 people from Virgin Holidays and written a lengthy note explaining the circumstances the company have shown ZERO interest in supporting us. No one contacted while we were away to ask if were ok, nor has anyone since we returned. When i asked about compensation for the lost nights of our holiday, i was told it was the airlines (that they booked for us) responsibility and not their issue. In short i will never use them again.