Having travelled with VH several times before we were expecting a similar standard of service this year. Bowing to the bombardment of email advising their 'sale' was ending that day we gave in and booked a trip. Within an hour of doing so the price had dropped by over £100 so we contacted them to ask if an adjustment was possible and to express our dismay that the end of the sale simply meant prices would drop further. Within a few days the price had dropped by another £100 so we were feeling somewhat cheated and told them so. The customer services staff were totally unsympathetic, almost challenging me to try and get my money back. We had never experienced such sharp practice before but made it clear we would make sure everyone we knew would hear what a bunch of tricksters they are and that we wouldn't be using them again in the future. During our trip to the USA we never saw or heard from a single rep from the company and received just a single automatic email to 'welcome' us. The lack of service is probably the worst we have ever experienced. Now of course we have seen so many similar reviews and it is apparent the company is struggling to stay afloat.