***FALSE ADVERTISING*** BEWARE!!! Very misleading advertising and poor customer service! During the JANSALE the offer said '10% off holidays, with airport lounge included!' For me, that meant I could get access to the lounge foc - (included)! I was given all sorts of fob offs from Virgin however. Everything from, the lounge having 10% off; the lounge not being available for our flights; the lounge is included in your package 'if available'. I know the word 'free' isn't used, but to say something is included is the same for me. Complaints via email and telephone got me nowhere!