Impossible to contact Virgin Holidays, I have spent a huge amount of money with them in past, my frequent number is four figures. Due to be in Florida Easter, spent hours on hold at beginning of lockdown 27 hours in Total, only to find out For over a week at beginning of lockdown they were not taking calls, I tried emails text WhatsApp all to no avail , in desperation I tried emailing board of Directors, all on leave until May 1st , even secretaries. Now it is not possible to email to complaint, crazy thing if only they would speak with me my issue could have been resolved and I was prepared to spend more money, now I will never book a Virgin Holiday again. Walt Disney Travel company spoke with customers and refunded monies within 2 days, also Walt Disney Cruises also were excellent. I would recommend these companies not Virgin Holidays.