Holiday cancelled on 2nd May. Refund was confirmed by email but absolutely no contact since. Customer service contact lines now closed at weekends, complaints process doesn’t offer an option to complain for this reason. We’ve had many holidays with Virgin over the past years and have always been delighted with the service but clearly, when the going gets tough, the leadership team at Virgin just hide. I’m sad to think what this atrocious level of service will do for Virgin after things return to normal (whenever that may be) I certainly will never trust them with my holiday booking or my money again, they’re still holding nearly £6,000 of my hard earned and well needed cash!! Mr Branson, you and your leadership team have let your customers down, you’ve let yourselves down and you’re letting your staff down, get your act together, start stepping up and acting responsibly!!