I love Virgin holidays, but hate the booking system. As a long standing Frequent Virgin holidays member I am told I have the benefit of a 10% discount, and a free car upgrade. I can't obtain this on line, only by phone. I tried that and landed in a queue that long I gave up after 5 mins of holding. Tried again, the same. Third time I got through, got the quote. Discussed with husband and decided to look at flying from Manchester rather than Gatwick. 3 attempts to get through on phone gave up. result, I have booked my holiday on line, without the benefits of being a member as I needed to confirm the dates but feel it may well be the last time.