Probably The Most Inefficient Company I Have Ever Dealt With! I have been having problems accessing my Virgin Mobile voicemail and also no-one can call me on my phone. I can call other people and I can send and receive text messages. These problems have been going on for MONTHS. I am in EU right now. After exhausting all Virgin Mobile support options and after sending 120 text messages, I complained to Virgin Mobile CEO on 01/04/21 by email. Problems were still unresolved, even after writing to him, so I wrote again on 06/04/21. Eventually my case was handed over to the "top" techs in Virgin Mobile. I was finally left with a bandaid solution to access my voicemail and a promise that a new SIM card would solve all my problems. Needless to say, it has not. On top of that, they never bothered to send the SIM out when I initially asked. I had to follow up and in the meantime they disconnected my existing SIM, so relatives had to express mail the new SIM to me, at my expense..... But wait there is more! It now seems that the SIM card that they sent out to me, had not been migrated to the Vodaphone network, which they are now using. So now another SIM card has to be sent out to me, which they claim will solve all the connection problems. Yeah right! I have sent HUNDREDS of text messages to their support and dozens of emails, over these months, all to no avail. An utter waste of my valuable time. There's much more to add to this debacle, but really there is no point in writing it all here. Suffice to say, their support and communication in support is TERRIBLE. I was promised callbacks on several occasions and no one called me. And if they had tried to call, they could have texted me to call them back, but no, of course they did not. I have filed complaints and still no-one bothers to contact me. Terrible way to treat customrs. I have even written 3 times to the Virgin Mobile CEO and Executive Team, to try to get these issues finally resolved, on 28/06/21, 05/07/21, 07/07/21. All emails remain unanswered. I have been a customer of Virgin Mobile for as long as I can remember. Not for much longer. Virgin Mobile Reviews #VirginMobileReviews