It's unfathomable how bad customer service is, IMPOSSIBLE to get through to a human to sort any problems out and I mean IMPOSSIBLE!!!!!!!! It can't be put into words how frustrating there website is constantly telling you to just look online for solutions but when you look online it's just thousands of people begging for help with 0 solutions from anyone. Do not even attempt to use there live chat because unless you want to stare at the chat for 3 hours and wait for a human to talk to its useless, everytime I have tried live chat it ends up getting to 9pm and no one has responded then it says try tomorrow. At some points you actually laugh with insanity at how difficult it is to sort out even the slightest of issue. I honestly think everyone who was ever involved in the set up of virgin media should be hung for human rights violation.