Long-term customer of Virgin Mobile, contacted customer service today. This interaction has completely turned me off of using Virgin Mobile services. Ever. Virgin Mobile was extremely unprofessional, backtracked, and did not honour the guarantee from the customer service representative. Customer service sounds like they're operating overseas. Their prices are expensive ($80+tax for 12GB) relative to their competitors, less than subpar services are not warranted for the price. Their Customer Loyalty branch does the complete opposite of their intended purpose. I DO NOT RECOMMEND VIRGIN MOBILE, AND WILL NEVER USE THEIR SERVICES AGAIN. Find somewhere cheaper with better quality services and customer service. I've never been so frustrated and disappointed with a company and will be moving my loyalty elsewhere. Just because you're paying more does not mean that you will be getting better service. I heard that Bell or Rogers is good. Cancellation fee of contract will be equal to the amount that you will pay to ride their overpriced services out.