This is a completely useless app if you only have 1 device. Let's say you are out and only have your cell phone. When you try to log on, it sends a security code to your email. You go to retrieve it to input into the area in the Virgin Red app, but when you leave to get the code, it kicks you out and asks you to provide your email so they can send you a security code to input into their site. It's just a stupidly endless loop which gets you nowhere. You must have 2 devices to make this work. One to use Virgin Red, and another to get your access/security code to enter in the Virgin Red website.