The mobile I was sent was not changing. I sent in for repair and I was told I do not qualify for a replacement and have to wait up to 2 weeks for the phone to be repaired and sent back to me. DPD attempted to deliver on a weekday when I am at work. The phone was then sent back to Virgin. When I called Virgin customer service they could not locate my phone. I was promised a number of times someone will call me back and n one did. Then a few weeks later they said hey need a month to investigate and they cannot send me a replacement. I asked to speak to management and they were not available and did not call me back when requested to. I eventually had to write to the CEO twice before they agreed to send me a phone I could use. I had to buy another phone and they refunded me the cost of this phone and 2 months monthly payment when i did not have a phone. The customer service is non-existent.