Complaint to ICO re GDPR breach -Virgin Active refuse to delete my personal data and have banned me for life from public pool and Virgin Active because a guest traumatized me and I complained!!! VIRGIN IS THE HEALTHCLUB FROM HELL I COMPLAINED TO ICO TODAY because Virgin Active, Lillie Rd, London SW6 7ST have been refusing to delete my personal data. GDPR BREACH: Because my swimming pool did not reopen after the first lockdown, I went daily to the PUBLIC swimming pool in Fulham which is managed by Virgin Active. While swimming one day I was traumatized by a mentally handicapped young woman who moved, spat, jumped and issued terrible noises that scared, agitated and upset me. Because I complained to Virgin Active staff, I was insulted and threatened by the furious mother and banned from the public swimming pool. I only found out that I was banned when I came for my daily swim. My son was disabled and died, so it is very vicious to accuse me of discriminating against anyone who is disabled. Virgin Active put an incident note next to my name which is visible on all Virgin Active data and clubs and systems. I did sent an email to Virgin data protection office and to their management, and got no reply. Why are Virgin keeping me data on their system and banning me for life? Virgin Active Hammersmith where I was a member for over 5 years 5 years ago, is also still holding my personal data with my old address without my knowledge and consent. I never got a reply to my request sent to Virgin Active Management and their data request office: "Subject: VERY URGENT - GDPR BREACH by Virgin Active-- I am over 60, have been a member for five years or so previously at your Virgin Active Club at Hammersmith and I have been a member at another public swimming pool which is now closed due to the Corona virus issue. Just to explain my situation: I am disabled with a disabled pass and heavy mobility issues. I do a.o. also suffer from thrombosis. I am 24/7 in pain and discomfort. I had a son who was disabled and died I have beeen going to the PUBLIC swimming pool at Lille Road because my pool is still closed. I had no issues. There are probably at least 10 people. some of them regulars, who can vouch for my good character and behaviour. Some weeks ago, I asked your staff at the PUBLIC swimming pool which you manage at Lille Road in Hammersmith for help because there was a young girl in the pool. The girl has a mental issue. she was making noises and behaving in a way that traumatized me. While I was swimming, I heard the noises the girl was making and they were scary and frigthening and I got into panic. This is why I called your staff and asked them for help. I got also traumatized by seeing the strongly haired legs of the girl popping up uncontrollaby while I was swimming my normal rounds. The legs look like men's legs on a female body and this was extremely disturbing for me to watch. She was in my lane and nobody supervised her. There was a social worker but she did not take duty of care. She was allowing the girl to do everything. She also encouraged the girl to jump into the pool from the side which is forbidden I told your staff that I was not feeling well. I made it clear that to me the girl triggered traumas....The mother of the girl came to me while I was swimming on another day and assaulted and theatened me verbally from the pool side. She said she would kill me and that I would regret what I had done. She said she would finish me and that she would make my life hell. She said she hates me. She went on and on. I asked the lifeguard on duty for help...." RESULT OF GDPR BREACH: Now Virgin lied to me when I repeatedly asked them to delete my data from their system and assured me that they would, I did not expect to meet the devil when I signed up 2 days go with Virgin Active over the phone. I received no receipt, no contract,no membership card. The man who signed me up lied and lied. He also assigned me to the wrong club without my consent and knowledge. I only found out when I came to the club that he did not sign me up to Hammersmith but to Fulham. I was shocked. Hammersmith refused to issue me a membership card but said I can come in without one. I had obviously paid to have a membership card. Today I spent 4 hours today on the phone trying to resolve the issue. Then I cancelled my membership. Today I was told I cannot go to the club. Why? Because there is a note of an incident next to my name. What is scary is that Virgin believe that we, the public, cannot get at them and that they can do with is what they want and breach GDPR and defame innocent people. Virgin had no legal right to ban me from a public pool in the first place. Virgin believe they are above the law and moral conduct and that they can be as evil as they want to because no one can touch them. But, thankfully, there is Trustpilot. I have not received a refund, used the club once, and paid 132 Pounds. I cancelled my direct debit though. Will I get my money back? I do not think so. I WILL NEVER BUY ANYTHING FROM VIRGIN AGAIN.