I had an awful experience with Virgin Active. Despite following the cancellation process as per our agreement, they conveniently chose to ignore it and I faced five months of bullying and harrassment for payment, including from a debt collection company. The lack of professionalism, the dishonesty and their treatment of customers is just shocking. Although they finally acknowledged my cancellation and the fact that I didn't owe them any money, it took 5 months of stress, which I could have done without.
11 months ago
Virgin Active UK has a
1.0
average rating
from
8
reviews
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