Customer Service of Virgin Active: On more than one occasion, I was spoken to with a condescending tone, as if I was inconveniencing them by asking to resolve my issue. It’s shocking that a company would allow their representatives to treat customers this way, especially when it’s an issue caused by their errors. I was promised multiple times that my issue would be resolved and a manager would get in touch but those promises were never kept. Overall, the customer service at Virgin Active is appalling. They show no regard for their customers and seem completely disinterested in addressing even the simplest of issues. I would strongly advise anyone considering doing business with them to think twice—you’ll likely be left frustrated and disappointed, just as I have been.