Incredibly poor experience, both with the company and with customer service. Dress was delivered to the wrong house, and I didn't get it for almost ten days. When I went to return as soon as I could try it on, on a Monday after the 14-day return window closed on Sunday (again, only 3 days after I finally received the dress!) Vita Grace claimed that their "return window cannot reopen" and would not permit a return. Worst part is that the dress is not only SO ugly and cheap-looking, but it arrived with a stain on it. Gross! Cannot ever remember receiving customer service so poor, and would never, ever buy from this company again.