The treadmill I ordered on line arrived later than expected and found to have a defect. It was difficult to contact the support department by telephone, on the number shown in the booklet but a a response was eventually made by email. That said, when it was established that a replacement treadmill was required the system reacted positively with the courier collecting the defective treadmill and also suppling the replacement at the same time; the treadmill is now fully operational. It is appreciated that the delivery times under 'lockdown' are difficult to keep Having made initial contact, the support staff were helpful and courteous.